Last updated: 21 September 2026
⚠️ Owner action: replace the bracketed company details (registered address, grievance officer, email) before publishing.
1. Who we are
MyDhanMitra (“we”, “our”, “the platform”) is a closed-network partner console used by agents, distributors and master partners to offer financial and utility services to their customers. References to the platform owner: [Registered entity name], [registered address].
2. What we collect
2.1 Partner identity & KYC
- Name, mobile number, email address and shop name
- Aadhaar number and PAN (submitted by your parent partner during registration, verified before service activation)
- Your partner tier (Agent / Distributor / Master Partner) and parent linkage
2.2 Account & sign-in data
- Login ID and password (held in hashed/encoded form by the core system)
- Login mode choice, OTP/MPIN verification events
- IP address and approximate location at sign-in (supplied by your device when you allow it)
- Device/user-agent string for session protection
2.3 Transaction data
- Wallet load requests (amount, UTR, bank, date, payment mode, uploaded proof image/PDF, remarks)
- Wallet-to-wallet transfers, balance movements, commissions and hold amounts
- Service transactions (DMT, AEPS, recharges, bill payments) with status and reference IDs
2.4 Customer data you operate
Where you use the console to onboard customers or operate services, their details are processed for the sole purpose of completing those services. You act as the point of first collection and are responsible for informing your customers.
3. Why we use it
- To create and maintain your partner account and tier scoping
- To authenticate sign-ins using OTP/MPIN verification
- To process wallet funding and service transactions at your request
- To keep statutory financial records and prevent fraud or misuse
- To investigate disputes, chargebacks and support requests
4. Who we share it with
- Service processors: banks, payment aggregators, AEPS networks, telecom/DTH and BBPS operators needed to execute the service you initiated.
- Your parent partner: distributors/master partners see the activity of partners under their hierarchy — that is how the console is designed.
- Regulators & enforcement: when required by law, RBI-governed directions, court order or to prevent fraud.
We do not sell personal data, and we do not share it for advertising.
5. Storage & security
- Data is stored on servers located in [datacenter location, India].
- Sessions are per-login and time-limited; sensitive movements require OTP/MPIN or transaction-PIN verification.
- Access over the site is expected to be HTTPS-only in production.
- No method of transmission over the internet is 100% secure; if we become aware of a breach affecting your account we will notify affected partners and regulators where required.
6. Retention
Identity, KYC and transaction records are retained for the duration of your account and for the minimum statutory period applicable after closure (financial records generally 5–10 years per applicable law). Support correspondence is retained for a shorter operational window.
7. Your choices & rights
- You may request correction of inaccurate details through your parent partner (they provision your account).
- You may request account closure subject to settlement of pending transactions and statutory retention.
- Geolocation is requested at sign-in and can be suppressed in your browser settings; some features that rely on it may log it as unavailable.
8. Cookies & local storage
- Session cookie (e.g.
ASP.NET_SessionId): required for the console to function; expires with your session. - Local storage: only your remembered login ID if you opt into “Remember me” — never your password. Clear site data to remove it.
9. Children
The platform is for adults operating partner accounts. It is not directed at users under 18 and we do not knowingly collect their data.
10. Changes to this policy
We may update this policy as the platform evolves. The “Last updated” date reflects the latest revision; material changes will be signposted on sign-in.
11. Contact & grievance officer
Privacy questions or requests: [Grievance officer name], support@mydhanmitra.in, [registered address].